Refund policy
Returns & Exchanges
Template-Based Designs
Personalise one of our existing AeroStride styles with your choice of colours.
Once your digital proof has been approved and production begins, no changes, cancellations, or returns can be made unless the product is faulty.
Customline Designs (Fully Custom)
Customline orders are individually created to your design brief, including unique artwork and colour layouts.
These are final-sale items once proof approval is received, as they are made exclusively for you.
Ready-Made Stock
Returns are accepted within 14 days for unworn, unwashed items in original packaging.
Please email us before returning any item to confirm eligibility.
Faulty or Incorrect Items
If you receive a faulty or incorrect garment, contact us within 7 days of delivery with your order number and clear photos.
Once assessed, we will repair, replace, or refund as appropriate.
Terms & Conditions
Product Categories
Template-Based Designs
These are AeroStride’s standard styles that can be customised with your colours and details.
Once proof approval is provided, production begins and no changes or cancellations are possible.
Returns are accepted only if the product is faulty or significantly differs from the approved proof.
Customline Designs (Fully Custom)
These are individually created garments developed exclusively for you, including original artwork and layout.
You’ll receive a digital proof before production, and once approved, no cancellations or refunds are accepted unless the item is faulty.
Proof Approval
All Customline orders receive a digital proof before production.
It is the customer’s responsibility to check all details - colours, logos, spelling, and placement - before giving written approval.
Once approved, AeroStride is not liable for any errors or changes requested afterward.
Returns & Faults
AeroStride garments are made to order. Returns depend on the product type as outlined above.
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Template and Customline Designs: Non-returnable and non-refundable once approved for production, unless a manufacturing fault is confirmed.
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Ready-made stock: May be returned within 14 days of delivery if unworn, unwashed, and in original packaging.
If your item is faulty or incorrect, contact us within 7 days with your order number and photos.
Confirmed faults will be repaired, remade, or refunded at our discretion.
Colours & Printing
Minor colour variations between on-screen proofs and finished garments are normal due to the sublimation process and are not considered faults.
Production & Lead Times
All AeroStride garments are made to order.
Our standard turnaround time for both Template-Based Designs and Customline Designs is 4–5 weeks, plus shipping.
This timeframe allows for proofing, production, and quality control.
If you require your order sooner, Priority Production is available for an additional fee.
This option fast-tracks your order in our production queue - please contact us prior to placing your order to confirm availability.
Shipping
All orders are shipped from Melbourne, Australia.
AeroStride is not responsible for courier delays or loss once dispatched.
International customers are responsible for any import duties or taxes.
Customer Notice
All AeroStride Template and Customline garments are made to order and non-returnable unless deemed faulty under Australian Consumer Law.
Please ensure all details are correct before approving your design proof.
